Refund and Returns Policy

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Returned within 30 days of delivery
  • Item must be unused, unworn, and in original condition
  • Original tags and packaging must be included
  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as Final Sale
  • Gift cards
  • Undergarments or intimate apparel (for hygiene reasons)
  • Items that have been worn, washed, or damaged after delivery

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team via email:
    yanzhenhai123@gmail.com
  2. Provide the following information:
  • Order number
  • Item(s) you wish to return
  • Reason for return
  1. Our support team will provide you with return instructions and the return shipping address.

Please do not send items back without contacting us first.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery of the returned item.

We are not responsible for items lost during return shipping.

5. Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Processing time typically takes 5–10 business days depending on your bank or payment provider.

6. Exchanges

We currently only replace items if they are:

  • Defective
  • Damaged
  • Incorrectly shipped

If you need an exchange for the same item, please contact us at:

yanzhenhai123@gmail.com

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the item
  • Description of the issue

We will arrange a replacement or refund as soon as possible.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank.

Processing times may vary between financial institutions.

If you still have not received your refund, please contact us at:

yanzhenhai123@gmail.com

9. Contact Information

For any questions regarding returns or refunds, please contact us:

UITTE LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ

Email: yanzhenhai123@gmail.com
Phone: +44 7706 898193

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